# Awareness of basic networking concepts and technologies. 
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN 
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting 
# Browser Support - Internet Explorer 
# Ability to identify basic hardware parts and aware of basic hardware concepts 
# User level familiarity with at least one e-mail client - Outlook, Notes etc.. 
# Skilled in commercially standard software applications and major desktop operating systems. 
# Has technical experience and skills in the areas of problem determination, creativity and analysis. 
# Receives incoming calls from customers and creates incident record or updates existing record. 
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria. 
# Ability to meet a set of defined account agent productivity measurements. 
# Be able to identify opportunity for, and implement process improvements. 
# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk. 
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction. 
# Questioning skills- probing skills, as relevant to the issue and level of the caller

# Awareness of basic networking concepts and technologies. 
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN 
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting 
# Browser Support - Internet Explorer 
# Ability to identify basic hardware parts and aware of basic hardware concepts 
# User level familiarity with at least one e-mail client - Outlook, Notes etc.. 
# Skilled in commercially standard software applications and major desktop operating systems. 
# Has technical experience and skills in the areas of problem determination, creativity and analysis. 
# Receives incoming calls from customers and creates incident record or updates existing record. 
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria. 
# Ability to meet a set of defined account agent productivity measurements. 
# Be able to identify opportunity for, and implement process improvements. 
# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk. 
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction. 
# Questioning skills- probing skills, as relevant to the issue and level of the caller