# Awareness of basic networking concepts and technologies.
# Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
# Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options and Troubleshooting
# Browser Support - Internet Explorer
# Ability to identify basic hardware parts and aware of basic hardware concepts
# User level familiarity with at least one e-mail client - Outlook, Notes etc..
# Skilled in commercially standard software applications and major desktop operating systems.
# Has technical experience and skills in the areas of problem determination, creativity and analysis.
# Receives incoming calls from customers and creates incident record or updates existing record.
# Very strong computer skills required to be the initial call handling person who will perform problem cause analysis, resolve routine customer problems and/or more complex problems, and resolve routing and customer problems all within set criteria.
# Ability to meet a set of defined account agent productivity measurements.
# Be able to identify opportunity for, and implement process improvements.
# Advanced soft skills and call control as appropriate for an internal corporate IT helpdesk.
# Possesses strong customer service skills with ability to balance technical support, written / oral communication and customer satisfaction.
# Questioning skills- probing skills, as relevant to the issue and level of the caller
# Awareness of basic
networking concepts and technologies.
# Proficient in network connectivity
troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
#
Understanding of operating systems, Windows 2000/NT/XP ¿ configuration options
and Troubleshooting
# Browser Support - Internet Explorer
# Ability to
identify basic hardware parts and aware of basic hardware concepts
# User
level familiarity with at least one e-mail client - Outlook, Notes etc..
#
Skilled in commercially standard software applications and major desktop
operating systems.
# Has technical experience and skills in the areas of
problem determination, creativity and analysis.
# Receives incoming calls
from customers and creates incident record or updates existing record.
#
Very strong computer skills required to be the initial call handling person who
will perform problem cause analysis, resolve routine customer problems and/or
more complex problems, and resolve routing and customer problems all within set
criteria.
# Ability to meet a set of defined account agent productivity
measurements.
# Be able to identify opportunity for, and implement process
improvements.
# Advanced soft skills and call control as
appropriate for an internal corporate IT helpdesk.
# Possesses strong
customer service skills with ability to balance technical support, written /
oral communication and customer satisfaction.
# Questioning skills- probing
skills, as relevant to the issue and level of the caller
